Shipping policy

At KELLYLUX, we understand that receiving your new luxury bag is an exciting moment. We are committed to ensuring your purchase arrives safely, securely, and as quickly as possible.

1. Shipping Destinations

Currently, we ship exclusively within the United States.

2. Processing & Delivery Time

  • Processing: Orders are typically processed and prepared for shipment within 1–2 business days.

  • Delivery Time: You can expect your package to arrive within 3–7 business days maximum from the date of purchase.

  • Tracking: Once your order has shipped, you will receive a confirmation email containing your tracking number.

3. Shipping Rates

  • Standard Shipping: [Insert Price, e.g., $15.00 flat rate or Free Shipping on orders over $500].

  • Expedited Shipping: Available at checkout for an additional fee if you need your item sooner.

4. Security & Signature Requirement

Because we deal in high-value luxury designer goods, all KELLYLUX shipments require a physical signature upon delivery. * This ensures your bag is handed directly to you and not left unattended on a doorstep.

  • Please ensure someone is available at the shipping address to sign for the package.

5. Shipping Insurance

Every package sent by KELLYLUX is fully insured for its replacement value during transit. In the rare event that an item is lost or damaged by the carrier before delivery, you are fully protected.

6. Address Accuracy

Please double-check your shipping address at checkout. KELLYLUX is not responsible for shipments sent to an incorrect address provided by the customer. We are unable to ship to P.O. Boxes for security reasons.

7. Delayed Shipments

While we guarantee a maximum 7-day delivery window under normal circumstances, please note that carrier delays (due to weather or peak holiday seasons) are outside of our control. We will work with you to track and resolve any significant delays.