Terms of service

Terms of Service

Welcome to KELLYLUX. By accessing our website or purchasing from our boutique, you agree to be bound by the following terms and conditions. Please read them carefully.

1. Nature of Items

KELLYLUX specializes in pre-owned luxury designer items.

  • Condition: Unless specifically stated as "Brand New," all items are sold in pre-owned condition. We provide detailed descriptions and high-resolution photos of any visible wear. It is the buyer's responsibility to review all images and descriptions before purchasing.

  • Authenticity: We guarantee the authenticity of every item sold. If an item is proven to be non-authentic by a verified third-party authenticator, we will provide a full refund.

2. Pricing and Payments

  • All prices are listed in [Your Currency, e.g., USD].

  • We reserve the right to change prices at any time without notice.

  • Payments must be made in full through our secure checkout. Orders will not be processed or shipped until payment is verified.

3. Shipping and Delivery

  • Processing: We typically process orders within [1–3] business days.

  • Insurance: Given the high value of our products, all shipments include tracking and require a signature upon delivery.

  • Risk of Loss: Once a package is marked as "Delivered" by the courier, Kellylux is no longer responsible for lost or stolen packages. Please ensure your delivery address is secure.

4. Returns and Cancellations

  • All returns are subject to our Return & Refund Policy (7-day window, security tag intact).

  • Order cancellations must be requested within 2 hours of purchase. Once an item has been processed for shipping, it cannot be canceled and must follow the standard return process.

5. Accuracy of Information

We strive for 100% accuracy, but occasionally there may be information on our site that contains typographical errors or inaccuracies regarding product descriptions, pricing, or availability. We reserve the right to correct any errors and to cancel orders if any information is inaccurate.

6. Limitation of Liability

Kellylux shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our liability is limited to the purchase price of the item in question.

7. Intellectual Property

The name KELLYLUX, our logo, and all original photography on our website and social media are the property of Kellylux and may not be used without written permission.